Refund policy

Refund, Exchange, and Return Policy

At GREEN OCEAN TRADING CO., customer satisfaction is our top priority. We strive to ensure that you are delighted with your purchase from bh.afnan.com. If for any reason you are not completely satisfied, we offer the following return and exchange policy.

Eligibility for Returns and Exchanges

Time Frame: You may return or exchange items within 14 days of the purchase date.

Condition of Items: Products must be in their original condition, unopened, sealed, and complete with all original packaging, accessories, and any promotional gifts received.

Proof of Purchase: A valid invoice or proof of purchase from our website is required for all returns and exchanges.

Please Note: Items purchased through third-party websites or physical stores are not eligible for return or exchange through our online process.

Conditions for Refunds

Unopened Products: If you are not satisfied with your purchase and the products are still in their original, unopened state, you may request a refund within 14 days from the order date.

Defective or Incorrect Items: For products that have been opened but are confirmed to have manufacturing defects or were incorrectly shipped, we will offer a refund or exchange.

Refund Process:

Refunds will be processed using the original mode of payment or provided as a voucher/coupon code equivalent to the product's value, at your discretion.

Please allow up to 14 working days for the refund to be processed and reflected in your account.

Cancellation Policy

Before Shipment: Orders can be canceled within 24 hours of placement if they have not yet been shipped.

After Shipment: If the order has already been dispatched, cancellation will only be possible after confirmation from the shipping company.

Shipping Charges

Customer Responsibility: You are responsible for shipping charges when returning or exchanging items.

Company Responsibility: If the return is due to a confirmed quality issue or an error on our part (such as shipping the incorrect item), we will bear the shipping costs.

Non-Returnable Items

Please note that certain products are not eligible for returns or exchanges, including:

Oud products
Loose oils

Documentation

To facilitate a smooth return or exchange process:

Keep Your Invoice: The original invoice is required for any exchanges or refunds.

Original Condition: All items must be returned in their original condition, including outer packaging, brand tags, and accessories.

Incomplete Returns: Returns lacking the original invoice or not meeting the above conditions may not be accepted.

Customer Service Response

Our customer care team is committed to responding to all queries within 48 working hours. We aim to provide prompt assistance to address any concerns you may have.

Contact Us

For any further questions or specific requests regarding refunds, exchanges, or returns, please contact us:

Email: info@greenoceantrading.com

WhatsApp: +973 3536 4398

We are dedicated to ensuring a smooth and satisfactory shopping experience and are here to assist you with any concerns.

Your satisfaction is important to us, and we appreciate your business with GREEN OCEAN TRADING CO.